To act as the first point of contact for patients contacting the practice, provide the highest possible professional service. Ensuring enquiries from patients are managed efficiently, courteously and to the mutual satisfaction of partners and patients.
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Meet and greet patients and visitors, treat all with respect
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Booking appointments for consultations, treatment room procedures, injectables and aesthetic treatments.
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Scanning of referrals and reports and attaching to appropriate files.
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Advise patients of billing process
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Invoice patients according to account type, Private, Bulk bill, DVA, Workers
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Compensation
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Ensuring same day payments where appropriate, following up outstanding accounts both private and Health fund accounts, TAC and work cover.
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Emails, prompt response to enquiries
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Answer phones, promptly and efficiently. Check messages on answering machine action or forward to appropriate staff
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Open incoming mail, action and distribute accordingly. Prepare any outgoing mail and deliver to post box
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Liaise with pathology companies, regarding specimen collection and results if necessary
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Enter and maintain patient files ensuring informations current and correct, whilst maintaining privacy and confidentiality
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Distribution of theatre lists to appropriate Hospital and anaesthetists.
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Prepare quotations for both in room procedures and theatre cases
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Advise on cosmetic products and use.
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Stocktake of cosmetic products
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Ensure reception and waiting room area is kept clean and tidy
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Maintain kitchen and bathroom supplies