A high level of financial literacy with the ability to manage all financial and legal requirements of the business.
A well-developed understanding of the attraction, selection, training, assessment, and rewarding of employees, while also overseeing organizational leadership and culture, and ensuring compliance with employment and labour laws.
The ability to develop strategic plans defining the organisation's direction, and allocate its resources to pursue this strategy. The skill to develop public relations and customer relation programs that identify, anticipate and satisfy customer requirements, including establishing partnerships and strategic alliances.
A good understanding of data management technology with the ability to conduct information needs analysis, facilitate the development and implementation of appropriate information systems, including training and support, maintenance and security.
A high level understanding of risk management including the identification, assessment, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events or to maximize the realization of opportunities. Risks will include financial, legal, human resource, security of personnel and assets (data, property and equipment), physical and clinical incidents.
A good knowledge of the structures and systems and understandings that enable the organisation to make the right decisions and set the right course along with the ability to develop leadership and change-management skills.
The ability to ensure the organisation operates efficiently to maximise productivity and profit while providing a safe service to the satisfaction of patients. This includes ensuring sufficient resources, efficient processes, legal compliance and quality assurance programs.
The Practice Manager has legal and moral duty to promote ethical standards for individual and organisational behaviour and to develop interpersonal skills to achieve this. He or she should maintain their continued professional development to ensure their knowledge remains up to date and that it is applied in ways that benefit the patients, and the wider community.