Administration Coordinator
- Full time permanent
- 9 day fortnight Mon - Fri
- Plus relocation subsidy for interstate or metro applicants who are willing to move to a regional centre.
Private Dental Practice
Located 2hrs east of Melbourne in Latrobe Valley's largest city, Traralgon is the region’s entertainment capital with alfresco dining at cafes and restaurants, and thriving pubs and clubs. With affordable cost of living, minimal traffic, beautiful scenery and close to everything, Gippsland is an appealing lifestyle choice.
About the role
You will be responsible for the oversight and coordination of all general patient administration required to support the day to day operations of a 5 chair private dental practice in Traralgon, Victoria. Our dental centre is home to a variety of dental practitioners and regular visiting specialists.
Primary responsibilities are to coordinate all patient related administration and lead the front office team to deliver exceptional customer service in order to run smooth day to day operations of the private practice.
Responsibilities will be:
- Managing the appointment schedules for multiple practitioners based on the practices booking strategies for optimal patient care
- Leading, motivating and supervising other members of the reception team
- Establishing steadfast relationships with practitioners, referring specialists and lab technicians and other stakeholders
- Fielding high volume of calls effectively
- Manage front office reception email inbox
- Maintain accurate and detailed patient records
- Billing and invoicing, accounts receivable
- Debtors management and preparation of financial reports
- Maintaining appearance and order of dental office
- Presentation and coordination of financial payment plans
- Coordinating inter-disciplinary referrals and associated digital imaging
- Implementing marketing campaigns that have been developed for you
- Completing general reception and administrative tasks
About You
Super-organised, self-directed, problem solver who takes pride in administration. You’ll be a flexible, self-assured person, who can lead by example to get things done, who pre-empts issues from occurring and manages them appropriately.
Skills
- Ability to thrive in a fast paced environment and handle high volumes of calls
- Perform well under pressure and proactively diffuse situations with a smile
- Exceptional eye for detail
- High level of organisational and time management skills
- Excellent customer service, communication skills, both written and oral
- Strong competency in Word, Excel, the Google suite of products, and technology in general
- Healthcare industry knowledge of quality patient record keeping and scheduling via multi practitioner booking systems
You will also demonstrate:
- Experience in a fast paced office environment
- Hospital, medical or dental administrative experience is highly desirable
- Health fund claiming experience highly desirable
- Ability to problem solving complex matters
- Responsible use of PRODA delegation for Medicare and DVA processing
- Processing and reconciling payments, health fund claims and other third party payers
- Confident phone manner with proven abilities in persuasive telephone techniques
- Ability to manage multiple projects simultaneously
- Self-Motivated and professional at all times
- Team orientated as well as the ability to work autonomously
- Ability to master Practice Management Software (CORE Practice) quickly
- Superior organisational skills
- Proficent computer literacy in order to high volumes of scanning, patient enquiry emails, sms confirmations, telephone and online booking systems
Applicants are required to have:
- at least 2 years' experience in hospital, medical, allied health or dental reception
- full VISA working rights, with no restrictions
Above award remuneration package is on offer, including professional development opportunities and practice management training programs with industry experts such as Momentum management.
If you have been in either medical or dental administration for a while and are looking for an opportunity to expand and develop your skills into a career, please apply.
For more information about us visit www.latrobefamilydental.com.au
Please Apply on seek - attach your CV and cover letter detailing how your past work experiences and future career goals compliment this role.
The expected start date for this position is early February, 2023.
All applications will be held in complete confidence. Informal queries about the role are welcomed, please contact Dannielle Brougham via email manager@latrobefamilydental.com.au