This section of our website has a collection of useful links for Practice Managers.

They will take you to organisations and websites where you can find more information, or access helpful support and advice. 

We will be updating our collection regularly, so  don't forget to come back to see what's new!

Administrative Record Keeping Guidelines (Department of Health)
Provides useful information and tools that may support good administrative record keeping within your practice. An addition to the many resources you may already use for your record keeping guidance. Allows you to make decisions and choose areas of the guidelines that can be tailored to your practice needs

Advance Care Planning
Advance Care Planning Australia is a national program that encourages people to reflect on their current and future health goals, values and beliefs. Their website offers a wide range of resources, information, templates and tools.

Anti-Bullying Benchbook
Designed to assist parties lodging or responding to anti-bullying applications under the Fair Work Act 2009 (Fair Work Act). Information is provided to parties to assist in the preparation of material for matters before the Commission.

ASIC - Australian Securities & Investments Commission
Information and guides to help to start and manage your business or company.

ATO Business Portal
To lodge BAS, pay Superannuation and deal with ATO

ATO: Tax File Number Declaration
Instructions, options and downloadable form

ATO: Superannuation Standard Choice Form
Information for employers and employees, plus downloadable form

Business Victoria
Some great tips on setting up a business, starting a business, writing a business plan or marketing plan, and more.

Contractor or Employee? (ATO)
Information about six of the factors that, taken together, determine whether a worker is an employee or contractor for tax and super purposes.

Data Breaches: All You Need to Know (Avant)
Specialised materials to assist you in understanding and complying with your obligations under the Notifiable Data Breaches Scheme

Department of Health
The department designs, develops, implements and oversees policy and programs for health, aged care and sport.

Department of Human Services
The department responsible for the development of service delivery policy and provide access to social, health and other payments and service

Digital Business Kit (RACGP)
A suite of resources and general guidance to promote the adoption and meaningful use of technologies in general practice

DVA Online Services
Offers the choice of dealing with DVA online. Modernises transactions such as transport bookings and invoicing. Available 24/7

Employee or Contractor? (ATO)
Information about six of the factors that, taken together, determine whether a worker is an employee or contractor for tax and super purposes.

Fair Work Ombudsman
Australia's national workplace relations tribunal.

Fair Work Ombudsman: National Employment Standards
Covers the 10 minimum employment entitlements that have to be provided to all employees.

Fair Work Ombudsman: Online Training
Online courses teaching skills and strategies to help you at work. Free and interactive, they take around. 20-40 minutes to complete. Can be accessed from your computer and most tablets and mobiles.

Fair Work Ombudsman: Templates and Guides
Templates and resources on record keeping, employing staff, hours of work, performance management and more.

Headspace: Youth Mental Health
National youth mental health foundation dedicated to improving the wellbeing of young Australians

Health Care Homes - Health Professionals
General information, and includes links to guides for enrolling patients

Health Care Homes Updates and Factsheets
Download the most recent versions and information from this page

Health Direct
Government-funded service, providing quality, approved health information

Helping patients make informed decisions: communicating risks and benefits
An e-module with accompanying videos, from The Australian Commission on Safety and Quality in Health Care.

Immunisation Information: Department of Health
Influenza information and resources for both health professionals and consumers

Indigenous Health: NACCHO
National Aboriginal Community Controlled Health Organisation

MBS Online
Medicare Benefits Schedule – Search, News, Fact Sheets, FAQs, Interpretation  

Medibank Provider Life Chat
Easy-to-use tool to increase flexibility in interactions with Medibank, allowing queries to be answered and resolved efficiently by dedicated Live Chat agents

Medibank Private Health Insurance E-Learning Module
A training package from Medibank to help Practice Managers and other practice staff feel confident in helping patients to navigate the complex health system

Medicare Education Gateway (DHS)
E-learning material based on health programs (e.g. MBS, PBS, CDBS and others). You can select those relevant to your chosen health area (e.g. GP, Specialist, Pharmacy, Practice Support)

Medicare Online for Health Professionals
All about Medicare Online, including links to more information. A tip: if you have any enquiries in relation to the Medicare Billing Schedule, contact Medicare at askmbs@humanservices.gov.au  for an answer in writing 

NACCHO
National Aboriginal Community Controlled Health Organisation

National Cervical Screening Program
Department of Health information and resources for health practitioners and consumers

NDIS Provider Toolkit
Designed for organisations and individuals who want to learn more about working with the National Disability Insurance Scheme (NDIS)

PANDA - Perinatal Anxiety and Depression Australia
Supports women, men and families across Australia affected by anxiety and depression during pregnancy and early parenthood. Operates Australia’s only National Helpline for individuals and their families to recover from perinatal anxiety and depression.

Payroll Tax VICTORIA: State Revenue Office
General information, registration, forms and other resources

Pregnancy, Birth and Baby (Department of Health)
Provides support and information for expecting parents and parents of children, from birth to 5 years of age

Private Health Insurance E-Learning Module  (from Medibank)
A training package from Medibank to help Practice Managers and other practice staff feel confident in helping patients to navigate the complex health system

RACGP Digital Business Kit
A suite of resources and general guidance to promote the adoption and meaningful use of technologies in general practice

Rainbow Tick Standards
QIP works with organisations to support and recognise them for being committed to safe and inclusive service delivery for Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people in our community.

Severe Asthma Toolkit
An independent and contemporary online education and training resource that provides multidisciplinary clinicians, in primary and specialist care, both private and public, with the latest information and resources to aid in optimising care for people with severe asthma. It is developed by a team of Australian and international multidisciplinary clinicians.

State Revenue Office of Victoria - Payroll Tax
General information, registration, forms and other resources

Telehealth
The Royal Australian College of General Practitioners (RACGP), with support from the Australian Government Department of Health, has developed a number of resources to help general practices get started with video consultations.

The Green Book
RACGP’s third edition of the Putting prevention into practice: guidelines for the implementation of prevention in the general practice setting (the Green book) is a practical resource, providing useful advice and supporting the implementation of evidence-based preventive activities in general practice, and encourage and reflect a collaborative, whole-of-practice approach to prevention.

Veterans: DVA Online Services
Offers the choice of dealing with DVA online. Modernises transactions such as transport bookings and invoicing. Available 24/7

Youth Mental Health: Headspace 
National youth mental health foundation dedicated to improving the wellbeing of young Australians