Maintaining accreditation within a health care practice is one of the essential component of a Practice Manager's role.

It reflects to the patients that your practice adheres to the minimum standard expected within the health care industry and shows commitment to improve across all aspect of the practice operations.


Royal Australian College of General Practitioners Standards 5th Edition

The RACGP has developed the Standards for general practices (5th edition) (the Standards) with the purpose of protecting patients from harm by improving the quality and safety of health services. The Standards support general practices in identifying and addressing any gaps in their systems and processes.

The Standards were developed over a three-year period in consultation with general practitioners (GPs), practice managers, nurses, consumers and many other stakeholders. The process included stakeholder workshops, public consultation and piloting the Standards in Australian general practices.

Download PDF 


Insync's Patient Feedback Surveys for Accreditation

Practice accreditation is stressful and occupies the valuable time of busy practice staff. Insync can lighten the load and help you improve the service you provide your patients. Insync’s Patient Satisfaction Instrument was developed in Australia in consultation with Practice Managers, GPs and patients, and is approved by the RACGP for use in practice accreditation.

Insync will provide you with all the tools you need to gather the feedback required from your patients and will provide you with an AGPAL and GPA approved report at the end of the process. The report provides you with a list of priorities for improvement and suggestions on how to improve these aspects of your practice.

Contact Insync to discuss your options and place an order.

Call 1800 143 733, email psi@insyncsurveys.com.au or visit www.insyncsurveys.com.au/psi

Download fact sheet


AGPAL Accreditation

Australian General Practice Accreditation Limited (AGPAL) is a leading not-for-profit organisation, established in 1997 by industry members, as a provider for general practice accreditation and quality improvement services within Australia. 

At AGPAL, the team is dedicated to supporting Practices, Medical Deputising Services (MDS), After-Hours Services, Aboriginal Medical Services and Royal Flying Doctor Services throughout their accreditation and quality improvement journeys.

Based on client feedback and years of experience, they have:

  • refined and streamlined the accreditation process to assist practices with understanding standards requirements and actions;
  • developed a large range of resources to support practices in enhancing their systems and processes; and
  • developed tools to assist with staff education and training, allowing practice teams to enhance the quality of care and safety provided to their consumers. 

Phone 1300 362 111 to speak with the AGPAL team or visit www.agpal.com.au to learn more.


QIP Accreditation

Quality Innovation Performance Limited (QIP) is a not-for-profit accreditation organisation with experience spanning across the Australian health, community and human services industries. 

QIP accredits a diverse range of organisations including allied and specialist health services, community health and service providers, mental health organisations and many more.

Participating in the process of accreditation allows your practice to demonstrate a commitment to continuous quality improvement, while engaging in activities which enhance your systems and processes, culture, and service delivery to better meet the needs of Australian consumers. 

Speak to the QIP team to learn how your practice can benefit from accreditation to:

  • Implement tools to improve performance, outcomes and quality assurance
  • Build a more efficient organisation with increased capability
  • Build a culture of quality
  • Reduce risk
  • Provide consumers with confidence that your services are continuously being improved
  • Be recognised for meeting national industry standards - including the Australian Commission on Safety and Quality in Health Care’s National Safety and Quality Health Service (NSQHS) Standards

To learn more about QIP’s accreditation programs, visit www.qip.com.au


Practice Hub

PracticeHub is an online practice management platform that integrates best practice policies and procedures, a secure document management system, including a templates library, personalised training and compliance modules, and customisable registers.

PracticeHub is part of the Avant Mutual Group, a member owned organisation supporting over 50,000 doctors, health professionals and their practices for more than 120 years.

They understand the complexities and risks of running a practice, having seen first-hand how gaps or failures in practice systems and processes can contribute to poor patient outcomes, complaints or legal actions against a practice. Their mission is to make practice management simpler, safer and more efficient.

If you want to experience how PracticeHub can take your practice operations to the next level contact them for a demonstration or call them on 1300 968 636.

View site


Quality Practice Accreditation

Quality Practice Accreditation is Australia’s only independent accreditation provider who specialises in general practice accreditation.

Accreditation with QPA engages clients in an ongoing cycle of feedback and quality improvement, and every practice is assigned a dedicated Quality Accreditation Manager who will provide support and guidance every step of the way. Practices are assessed against the RACGP's Standards for general practice, currently 5th edition, and benefit from access to their bespoke Connect system, specifically designed and built to provide a seamless and intuitive accreditation experience.

Quality Practice Accreditation understand accreditation through experience, accredited by both JAS-ANZ, Joint Accreditation System of Australia New Zealand, against ISO/IEC 17021 - 1:2015 - Requirements for Bodies Providing Audit and Certification of Management Systems - Part 1, and ISQua, The International Society for Quality in Health Care, against the International Standard for External Evaluation Organisations, 4th edition.

For more information visit their website www.gpa.net.au or call 1800 188 088 to speak with their team


Dental Practice Accreditation

As a practice manager, achieving accreditation provides policies, procedures and a framework that governs the practice and provides assurance to patients, the community and colleagues that your practice is committed to safety, quality and excellence. Accreditation for private dental practices is voluntary and conducted through a desk-top audit process. This means no one will come to your practice to assess you, rather you submit evidence to demonstrate compliance against set criteria.

The set criteria is in the form of National Safety and Quality Health Service (NSQHS) Standards. These Standards were developed by the Australian Commission on Safety and Quality in Healthcare with the primary aim of protecting the public from harm and to improve the quality of health care provision in Australia. Out of the 10 Standards, only 6 apply to dentistry, which is why the Australian Dental Association and Quality Innovation Performance (QIP), a subsidiary of AGPAL, have collaborated to create a dentally relevant accreditation model for private practices to confidently achieve accreditation.

Over 1000 dental practices nationally are now accredited. If you are interested in getting your practice involved with accreditation, please contact your state/territory branch of the ADA or email accreditation@ada.org.au