Job Details

Details

PRACTICE/OPERATIONS MANAGER

FORSTER TUNCURRY MEDICAL CENTRE

Forster-Tuncurry:  Welcome to paradise! Balanced between the Pacific Ocean,  and the sparkling blue waters of Wallis Lake; come and discover what life is really about! Whether it's a surf, swim or sunbake, there's a beach in Forster or Tuncurry ready to be enjoyed.

Modern 4 Site General Practice requires the position of a Practice/Operations Manager.

Forster Tuncurry Medical Centre is a GP family-owned practice with over 38 years of registrar teaching experience. 

We are a private billing, high standard, high achieving practice. We love our town and care about our community.  We have a total of 21 GPs across 4 different sites.

We stay up to date with all the latest tech advances in the industry. We use Best Practice, Hot Docs on Line Booking System.

Essential Criteria: 

FINANCIAL PLANNING AND MANAGEMENT

Strategic planning and management

Financial compliance

Financial control

Reporting and analysis

BUSINESS OPERATIONS

• Day-to-day management and administration of the multiple practice sites
• Responsible for daily administration of patient information systems and formal communication
• Monitor patient flow processes to ensure optimal business efficiency
• Staff analysis and review, rostering and administration
• Public relations and customer relationship management, including following up and responding to Google reviews and other forms of public patient feedback
• Manage staff and patient grievances and complaints as they arise
• Manage relationships and coordinate care and Rosters for the five Aged Care Facilities
• Monitor daily quality assurance programs, ensuring Doctors and Nurses Scheduling is running on time
• Key stakeholder management and relationship building
• Coordinate educational programs and ongoing induction of changing FTMC process for Doctors
• Monitoring Quality Practice Accreditation Software for license accreditation and re certification

CLINICAL OPERATIONS

• Liaise with the Nurse management team and wider Nursing team through regular meetings and ongoing planning

HUMAN RESOURCES

Recruitment and onboarding

• End to end management of recruitment process for all employees, including contracted Doctors, Registrars, Nurses, administration staff and trainees.

Registrars

• Maintain relationship and compliance within Australian General Practice Training  (AGPT) guidelines

Employee engagement

Performance management and improvement

• Implementation of staff training program to ensure core skills are developed and transferred, allowing for autonomous workflows

Compensation and benefits

• Development and implementation of contracts and work place engagement letters for Doctors, Nursing and Administration staff
• Development of staff compensation and benefit program aligned with core business outcomes
• Negotiation and management of salary packages related to roles and responsibilities

Compliance

• Maintain compliance with Australian Government Fair Work Employment Law and awards
• Work Health and Safety compliance

STRATEGY AND GOVERNANCE  

• Develop and implement short and long-term strategic plans for enhanced business outcomes
• Identification of new business opportunities to expand and evolve business operations
• Develop and maintain organisational governance processes and operations
• Review and update organisational governing by-laws, policies and procedures
• Manage compliance with key industry stakeholders and governing bodies
  • Medicare
  • Organisational insurance
  • Australian Medical Association
  • APHRA
  • RACGP

RISK MANAGEMENT

Compliance

Policies and procedures

Data management

INFORMATION TECHNOLOGY

• Conduct IT needs analysis and organisational upgrades through IT provider
• Responsible for software information systems purchase and installation.

MARKETING AND PROMOTION

• Development and implementation of annual marketing plan
• Business website development and maintenance

PROPERTY MANAGEMENT

• Maintain all FTMC leased facilities on behalf of the building owners
• Building maintenance and upkeep for properties rented by FTMC

LEADERSHIP AND PROFESSIONAL DEVELOPMENT

• Lead and manage a large and dynamic workforce, including full time staff, casuals, trainees, contractors and registrars
• Demonstrated leadership and effective change agent skills across all levels of the business
• Promote a respectful, honest and ethical workplace that informs our decision making and ways of working
• Continuous dedication and passion for advancing the profession by contributing to the core principals of health care practice management

Contact 

Anne Curtis

email - anne@ftmc.com.au