Job Vacancy
Advertise a Job Vacancy on the AAPM website.
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Webinar: Ask Me Anything... Managing GPACI
In this session, Paul Slater and Melinda Jess from Services Australia will guide you through managing GPACI to ensure both you and your Responsible Providers are properly set up.
Presenter: Paul Slater and Melinda Jess, Services Australia
Duration: 1 hour
First Aired: March 2025
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Webinar: Make This Your Profitable Year Yet
Gain unique insights and actionable steps to make sure you hit your financial goals this year.
Hear expert tips on proactive tax planning strategies that can maximise your returns and minimise your tax bill.
Presenter: Stuart Chan, Cutcher & Neale
Duration: 1 hour
First Aired: March 2025
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Webinar: Unlocking the My Health Record - A Guide for Practice Management
An informative session tailored for Practice Management professionals on the essentials of registering for My Health Record. This webinar will guide you through the registration process, highlight best practices, and provide practical tips to ensure your practice is fully compliant and ready to leverage the benefits of My Health Record.
Presenter: Zachary Wooldaba, Australian Digital Health Agency
Duration: 1 Hour
First Aried: April 2025
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Webinar: Addressing Bullying, Harassment, and Discrimination in the Workplace
This informative session will focus on tackling bullying, harassment, and discrimination in the workplace. Learn valuable insights into the intersection of the Fair Work Act and Work Health and Safety (WHS) legislation. Know what the employer responsibilities are in preventing and addressing bullying and harassment, as well as the role of the Fair Work Commission in issuing stop-bullying orders.
Presenter: Amelia Attard, AAPM HR Advisory Service
Duration: 1 hour
First Aired: April 2025
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Webinar: Personal Injury Law Essentials for Practice Management
Join us for an insightful webinar tailored specifically for healthcare Practice Management professionals to better understand personal injury law and their crucial role in supporting patients through the legal process.
Presenter: Paul Zaparas, Zaparas Lawyers
Duration: 1 hour
First Aired: April 2025
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Webinar: Ask Me Anything… PRODA Delegations and the Organisation Register - Getting it Right for MyMedicare
In this “Ask Me Anything” webinar, we will explore some of the common issues that practices raise with Services Australia regarding PRODA, HPOS, and the Organisation Register. We will also cover how to ensure practice staff have the right access needed to work effectively in the Organisation Register and MyMedicare.
Presenters: Paul Slater and Cedrick Mulumba, Assistant Director HPOS Business, Services Australia
First Aired: Thursday 18 September 2025
Duration: 1 hour
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Webinar: Maximising the Bulk Billing Incentives Calculator Tool for Best Practice Software Users
From 1 November 2025, Medicare Benefits Schedule (MBS) bulk billing incentive eligibility is expanding to all Medicare eligible patients, and the Bulk Billing Practice Incentive Program (BBPIP) will commence.
To support practices with more information, a Bulk Billing Incentives Calculator is now available and Practices can express their interest in joining the BBPIP program.
The free calculator tool has been developed to help Practice Managers estimate the financial benefits of adopting a fully bulk billing model and joining BBPIP. It also supports the decision-making by comparing different patient billing scenarios.
We have asked AAPM National Partner, Best Practice Software, to present a practical demonstration of how to export data to effectively use the DOHDA calculator tool.
Presenters: Alexis Mohay, Department of Health, Disability and Ageing, and Jay Rose, Best Practice Software.
First Aired: Wednesday 15 October 2025
Duration: 45 minutes
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Webinar: Maximising the Bulk Billing Incentives Calculator Tool for Telstra Health/MedicalDirector Users
From 1 November 2025, Medicare Benefits Schedule (MBS) bulk billing incentive eligibility is expanding to all Medicare eligible patients, and the Bulk Billing Practice Incentive Program (BBPIP) will commence.
To support practices with more information, a Bulk Billing Incentives Calculator is now available and Practices can express their interest in joining the BBPIP program.
The free calculator tool has been developed to help Practice Managers estimate the financial benefits of adopting a fully bulk billing model and joining BBPIP. It also supports the decision-making by comparing different patient billing scenarios.
We have asked AAPM National Partner, Telstra Health/MedicalDirector, to present a practical demonstration of how to export data to effectively use the DOHDA calculator tool.
Presenters: Alexis Mohay, Department of Health, Disability and Ageing, and Jacqui Truswell, MedicalDirector.
Date Aired: Thursday 16 October 2025
Duration: 30 minutes
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Webinar: Where to Start with Performance Management
This webinar is designed to help Practice Managers take the first confident steps in managing employee performance. Whether you are new to performance management or looking to refresh your approach, we will walk you through the fundamentals, including identifying concerns early, setting clear expectations, and preparing for constructive conversations.
Presenter: Vanessa James-McPhee, Principal Consultant, HR in Health
Date Aired: Thursday 13 May 2025
Duration: 1 hour
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Webinar: Ask Me Anything... GPACI Quarter 4 Payments
This webinar is designed to help Practice Managers take the first confident steps in managing employee performance. Whether you are new to performance management or looking to refresh your approach, we will walk you through the fundamentals, including identifying concerns early, setting clear expectations, and preparing for constructive conversations.
Presenters: Paul Slater, Services Australia and Elspeth Langford, Department of Health and Aged Care
Date Aired: Tuesday 20 May 2025
Duration: 1 hour
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Webinar: Discover How Digital Health Data is Transforming Care Delivery
This webinar explores how data empowers patients, enhances clinical decision-making, and drives innovation. Through practical examples like My Health Record and the Learning Health System, this session highlights both the opportunities and challenges of using health data to improve outcomes across the healthcare system.
Please note that this webinar is only available to AAPM Members.
Presenters:
Tracey Davenport, Dr Peter Del Fante, Dr Paul Cooper, Angela Ryan, Michelle Nelson, Australian Digital Health Agency.
First Aired: Wednesday 19 November 2025
Duration: 1 hour
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Webinar: Ask Me Anything... Bulk Billing Practice Incentive Program
General practices across Australia can now register for the Bulk Billing Practice Incentive Program (BBPIP). In this “Ask Me Anything” webinar, Services Australia will take you through the steps to ensure your practice is set-up for the BBPIP. Presenters:
Paul Slater, Provider Transformation Branch, Services Australia.
Diana Cooper, Provider Transformation Branch, Services Australia.
Bianca McCulloch, Australian Department of Health, Disability and Ageing.
Alexis Mohay, Australian Department of Health, Disability and Ageing.
First Aired: Thursday 20 November 2025
Duration: 1 hour
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2023 AAPM National Workforce and Salary Survey
The 2023 AAPM National Workforce and Salary Survey can be used to provide a credible benchmark in terms of salaries, benefits, employment conditions, qualifications, professional development and core responsibilities of Practice Managers in all States and Territories of Australia.
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Webinar: Practical Ideas for Workplace Culture Improvement
What are the business risks associated with workplace culture in a medical practice setting? Join Megan Sheldon, Practice Risk Education Manager from MIGA, as she gives an update on practical ideas for improvement.
Presenter Megan Sheldon, Practice Risk Education Manager, MIGA
Duration: 1 hour First aired: Monday 26 August 2024
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Webinar: AHPRA Advertising Guidelines
What parts of the AHPRA Advertising Guidelines often trip us up? Megan Sheldon, Practice Risk Education Manager, MIGA, will highlight the dos and don’ts of advertising your practice. Gain insights into the most common areas for breaches to make sure you are compliant.
Presenter: Megan Sheldon, Practice Risk Education Manager
Duration: 1 Hour First aired: Tuesday 11 June 2024
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Webinar: Drug and Alcohol Issues in the Workplace
Navigate the challenges of drug and alcohol issues in the workplace with comprehensive strategies for prevention, intervention, and support. Explore best practices to create a safe and supportive work environment while ensuring compliance with relevant regulations and promoting employee wellbeing.
Presenter: Dimitri Koutoulas, Workplace Relations Advisor, AAPM HR Advisory Service
Duration: 45 minutes First aired: Tuesday 23 July 2024
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Webinar: DVA Health Arrangements
The Department of Veterans’ Affairs (DVA) is excited to launch their new Quick Guides for General Practices. With this one hour webinar, they will walk you through the basics of DVA health arrangements, to help you support quality care for veterans and their families, and receive the right payments for your business.
Presenters: Dr Trish Batchelor, Dr Dan Corkery, and Dr Diem Pham, Department of Veterans’ Affairs
Duration: 60 Minutes First Aired: September 2022
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Webinar: Medicare Online Tips and Tricks
Join Lais Miyasava for this informational session, where you will gain some tips and tricks on how to efficiently manage Medicare Online using Bp Premier. This webinar will cover Medicare configuration, billing, reporting and how to use the Online Claiming module to create claim batches, check for payments and handle rejections.
Presenter: Lais Miyasava. Best Practice Software Duration: 60 Minutes First Aired: August 2022
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Webinar: Payroll and Income Tax Tips and Pitfalls
In this webinar, David Dahm and Lukasz Wyszynski will discuss the common errors or misunderstandings made by a practice, contractor, healthcare software billing company, legal or accounting adviser, regardless of size or type and will assist you in deciding for yourself what useful steps you need to take.
Presenter: David Dahm, Health and Life, and Lukasz Wyszynski, Hamilton Bailey Lawyers
Duration: 90 Minutes
First Aired: October 2022
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Webinar: Payroll Tax Update - Implications for medical practices and what you should do now
This webinar will delve into the following topics:
Recent history of payroll tax for practices.
Current state of payroll tax across the States and Territories.
The payroll tax amnesty programs currently available.
The way forward for practices and GPs.
Action plan for practices and practitioners.
Presenters: Craig Hong, Hillhouse Legal Partners, and Stuart Chan, Cutcher & Neale
Duration: 1 Hour First aired: Tuesday 14 November 2023
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Webinar: Performance Management 101
Performance management is crucial to the ongoing support of a company's employees and also the administration of maintaining staff at a satisfactory standard. This webinar from the AAPM HR Advisory Service will explore the best process for performance management, how to create a performance improvement plan, and tips and tricks for performance management.
Presenter: Olivia Perry, Senior Workplace Relations Consultant, AAPM HR Advisory Service
Duration: 1 Hour First aired: Tuesday 05 March 2024
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Webinar: Privacy and Confidentiality – Helping your teams understand their personal risks
Understand the importance and what you and your teams need to know about Privacy and Confidentiality, legal exposures, the areas that are more likely to be a problem, and the potential consequences. How do we keep this at the top of their mind during busy days and how are we protected if something does go wrong?
Presenter: Megan Sheldon, Practice Risk Education Manager, MIGA
Duration: 1 Hour First aired: Thursday 27 June 2024
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Webinar: Psychosocial Hazards
Explore the landscape of psychosocial hazards in the workplace, from stress and burnout to harassment and discrimination. Discover proactive strategies to identify, address, and mitigate these hazards, promoting a healthier and more supportive work environment for everyone.
Presenter: Anthony El Salim, Senior Workplace Relations Consultant, AAPM HR Advisory Service
Duration: 1 Hour First aired: Wednesday 05 June 2024
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Webinar: Onboarding Best Practices: Compliance Meets Engagement
Getting onboarding right means finding the perfect balance between compliance and connection. In this webinar, we will explore the onboarding best practices and practical tips for engaging new team members while meeting legal obligations.
Presenter Tasha Najmudeen, AAPM HR Advisory Service.
Duration: 30 minutes.
First Aired: December 2025.
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Webinar: HR – Recap of 2024 and Preview of 2025
Stay up-to-date as we discuss the legislation and HR changes from 2024 and a preview of what is coming in 2025. Join us for an informative session to understand the legislations that can impact your practice.
Presenter: Tasha Najmudeen, Workplace Relations Advisor, AAPM HR Advisory Service.
Duration: 1 hour
First Aired: Tuesday 18 February 2025
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Webinar: Ask Me Anything... Changing to Chronic Condition Management
From 1 July 2025, changes will be introduced which affect the MBS items and billing for patients' chronic conditions. The change from Chronic Disease Management (CDM) to Chronic Condition Management (CCM) will occur over the next 18 months. Join us in this webinar to discuss how MyMedicare will be an important part of the change, and how patients will still be able to have CCM plans without MyMedicare.
Presenters: Paul Slater and Diana Cooper, Assistant Director, MyMedicare Program, Services Australia
Duration: 1 hour
First Aired: Wednesday 18 June 2025
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Webinar: Ask Me Anything… Claiming for Chronic Condition Management
After the 1 July 2025 introduction of General Practice Chronic Condition Management Plans, AAPM and Services Australia will provide a quick recap of the changes and answer your questions about MBS items under the new arrangements.
Presenters: Paul Slater, Provider Transformation Branch, Services Australia, and Diana Cooper, Assistant Director, MyMedicare Program, Services Australia.
Duration: 1 hour
First Aired: Tuesday 22 July 2025
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Webinar: Medicines Safety: Increase Safety, Quality, and Efficiencies
An insightful webinar exploring the goals and impact the Australian Digital Health Agency’s Medicines Safety Program. Learn how the Agency is working to improve the safety, quality, and efficiency of medicine use across Australia's healthcare.
Presenters: Hau Huynh, Assistant Director, Medicines Safety Program, Australian Digital Health Agency, and Crystal Yim, Technical Advisor, Medicines Safety Program, Australian Digital Health Agency.
Duration: 1 hour
First Aired: Monday 28 July 2025
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Webinar: Navigating the Ins and Outs of Flexible Work Requests
In this practical and insightful session, we unpack the legal framework around flexible work requests, explore common scenarios in private practice, and provide clear strategies for assessing and responding to requests fairly and lawfully.
Presenters: Natalie Williams, HR in Health
Duration: 1 hour
First Aired: Tuesday 29 July 2025
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Webinar: Swipe Right on Policies - Social Media and Phone Use in Your Practice
From endless scrolling to work group chats that never sleep, social media and phone use in the workplace can be a tricky landscape to navigate. In this webinar, we will explore the risks of social media use at work, best practice policies to keep your practice protected, and how phone usage impact patient care.
Presenter: George Sotiris, HR in Health
Duration: 1 hour
First aired: Monday 26 August 2024
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Webinar: Ask Me Anything_Accreditation for MyMedicare
This webinar discusses accreditation for MyMedicare. This will include information on ensuring your accreditation details are up-to-date to remain eligible for MyMedicare and programs like GPACI after 31 March 2025. Or, if you are an AMS, ACCHS or mobile service, that you are accredited or registered for accreditation by 30 June 2025 before your exemption ends.
Presenters:
Diana Cooper, Provider Transformation Branch, Services Australia
Paul Slater, Provider Transformation Branch, Services Australia
Date Aired: Thursday 06 March 2025
Duration: 1 hour
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Webinar: HR Fundamentals for Healthcare Practices
Start the year with the HR essentials. We will discuss the key areas including award coverage, classifications, pay rates, overtime, and penalties. You will gain clear guidance on how to avoid the most common compliance errors that affect healthcare practices. Ensure your HR foundations are strong, compliant, and ready for the year ahead.
Presenter: Tuvini Jayakody, AAPM HR Advisory Service
Duration: 1 hour
First Aired: February 2026
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