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Independent review of health providers’ access to Medicare card numbers

This review examined access by Health professionals to Medicare card numbers by using the Health Professional Online Services (HPOS) system or by calling the Department of Human Services.

On 10 July 2017, the Australian Government announced an Independent Review of Health Providers’ Access to Medicare Card Numbers (the review). The review examined access by Health professionals to Medicare card numbers by using the Health Professional Online Services (HPOS) system or by calling the Department of Human Services.

The review identified options to improve the security of Medicare card numbers within the department’s HPOS system and telephone channel, while continuing to support access to health services without unnecessarily increasing the administrative workload faced by health professionals.

The review considered the balance between appropriate access to a patient’s Medicare number for health professionals to confirm Medicare eligibility, with the security of patients’ Medicare card numbers.

The department has commenced work on the 14 recommendations contained in the review. They’ve focused on improving the security of access to Medicare card numbers by enhancing their systems and by raising public awareness about the importance of the Medicare card.

The department will continue to balance appropriate access for health professionals with the security of patient’s Medicare information.

 

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