External Events Allocated AAPM CPD Points

AAPM Professional Development Program

Part of AAPM's Professional Development Program is the allocation of CPD points, which assists members in reaching and maintaining their professionally recognised status as AAPM Certified Practice Managers and Fellows. AAPM has extended this service to educational programs external to AAPM to allow AAPM members to account for their participation in such courses.


  • For educational programs delivered by external providers, CPD points are NOT automatically added to your membership profile. You will need to use the self service area of the website and add them manually. More information & instructions.
  • You will also need to upload documentation as proof of attendance or evidence of completion. The education provider responsible for the program will provide this for you.
  • CPD points for programs/events delivered by AAPM (i.e. not external providers) will automatically be added to your membership profile on satisfactory completion, provided you are logged in to the website when you register for the event.

CPD points for Australian Association of Practice Management (AAPM) Members on Agpal Accreditation


AAPM members are now eligible for up to 20 CPD points per accreditation cycle following the achievement of AGPAL accreditation. Classified as an external educational program, AAPM members are required to log in and use their self-service area of the AAPM website “My Membership” and add the points manually.

Read more here



AAPM CPD points for UNE Partnerships qualifications

 AAPM CPD Points  Course
 20 points  Excellence in Communication Series
 20 points  Fundamentals of Practice Management
 40 points  BSB31115 Certificate III in Business Administration (Medical)
 50 points  BSB40215 Certificate IV in Business
 50 points  BSB42015 Certificate IV in Leadership and Management
 50 points  HLT47715 Certificate IV in Medical Practice Assisting
 100 points  10820NAT Diploma of Leadership in Healthcare Practice
 100 points  BSB51918 Diploma of Leadership and Management
 120 points  BSB61015 Advanced Diploma of Leadership and Management


Learn more about further study with UNE Partnerships here



NQPHN High Performing Primary Care Series - Continuous Quality Improvement and Practice Incentive Program Quality Improvement

Thursday 24 September, Thursday 01 October, Thursday 08 October 2020


Embedding Continuous Quality Improvement (CQI) and Practice Incentives Program Quality Improvement (PIP QI) into practice enhances systematic and quality improvement approaches to support evidence-based decision making. Practice transformation requires a culture of CQI to deliver responsive patient-centred care, that empowers patients to be informed and engaged in their own health care. In this three-part webinar series, we will be covering:

  • What is quality and CQI 
  • Creating a CQI culture?  
  • Model for improvement  
  • Quality management systems  
  • Digital resources for practice self-driven CQI  
  • How do we measure CQI ? 
  • PIP-QI requirements and PIP data governance arrangements  
  • PIP-QI Guidelines & improvement measures  
  • PIP Eligible Data Set & the data governance framework  
  • Payments, applying, withdrawing, obligations, rights of review and audits of PIP-QI  
  • Identifying priority areas for QI activities

Learning objectives:

  • Understand the relevance of the Quadruple Aim at a practice and system level
  • Explain the importance of Continuous Quality Improvement (CQI) in relation to professional and practice goals and how it assists with PIP QI
  • List the components of a quality management system
  • Apply the Model for Improvement and conduct an authentic Plan, Do, Study, Act (PDSA)
  • Develop a system for Measurement for Improvement
  • Describe PIP QI eligibility and requirements and develop an implementation plan for your practice.

This activity hopes to improve population and patient outcomes and experience by optimising clinical care in healthcare practices, including general practice. In addition, improve the experiences for healthcare workers and providers. Continuous Quality Improvement and Practice Incentive Program Quality improvement are ways that this can occur. NQPHN has carried out extensive stakeholder consultation and engagement across the region during the initial needs assessment, service mapping, co-design, and planning workshops for MH and AOD in 2016 and early 2017. Over 600 people participated in these workshops, consultations and online community surveys, representing a cross-section of the footprint including the following:  

  • General Practice
  • Non-Government Organisations (NGOs)  
  • Aboriginal and Torres Strait Islander Health Authorities 
  • Local Government Areas (LGAs) 
  • Allied Health – Public and Private  
  • Queensland Health 
  • NQPHN Clinical Council 
  • Consumers

In 2018, Northern Queensland PHN identified Continuous Quality Improvement(CQI) as a key strategic objective for healthcare practices in the region. Rolled out a training suite for CQI to implement High Performing Primary Care in the area. This activity will extend beyond this to inform participants in key areas of CQI, Accreditation Standards, Population Health & Integrated Care ensuring high quality standards of care for their patients. In addition, provide targeted education programs for healthcare providers in identifying vulnerable and disadvantaged populations to ensuring recommended cycles of care are utilised to reduce the burden of disease for the patient and increase the business sustainability of the healthcare provider.

Duration: 6 hours

Presenters: Dr Paresh Dawda, Angelene True


Reference contemporary content

Referenced needs assessment - CQI and PIP QI 

NQPHN Event Evaluation Form

Statement of Attendance - HPPC Topic 2

NQPHN Health Needs Assessment HNA 2019-2022

NQPHN HNA Core 2017-18


Training in RACGP Standards for general practices (5th edition) for Co-Surveyors

February 2019 - ongoing


This training will go through the revised structure of the 5th edition Standards and the purpose of the new edition. It explores the explanatory notes within the Standards and what they actually mean including clarification of mandatory and aspirational Indicators. This training package is designed to screen potential new Co-surveyors and induct participants into AGPAL’s accreditation processes. By doing so, participants will have the ability to utilise their expertise and knowledge within the general practice field, to assess practices against the RACGP Standards and, in turn, address the Australian Commission on Safety and Quality Health Care quality goal for health care in Australia; that people receive appropriate, evidence-based care and that people receive health care without experiencing preventable harm. The training package includes either a one-day workshop with an online Co-surveyor assessment or a series of 4 eLearning modules with an online Co-surveyor assessment. The comprehensive online modules are facilitated by Gary Smith, a co-surveyor and Practice Manager of more than 20 years. 

Learning objectives:

  • Understand the 'intent' of each of the indicators and the reason behind this approach for the RACGP Standards for general practices (5th edition)
  • Identify appropriate evidence which can be used by clients to demonstrate how a practice complies with each of the relevant Standards, Criterions and Indicators
  • Apply the RACGP Standards for general practices (5th edition) within a general practice setting
  • Conduct accreditation assessments to support the quality and safety of general practice health services in order to protect patients from harm

A number of Practice Managers engage with AGPAL to complete (as Co-surveyors) accreditation surveys for RACGP Standards 5th edition for General Practice. This training package will ensure Practice Managers are using a consistent approach to assessing the requirements of the 5th edition Indicators and quality improvement. A comprehensive needs assessment has been undertaken, and has been developed as per accreditation requirements for RACGP Standards for general practices (5th edition). Details for the vocationally registered GP involved in reviewing the content of this package can also be provided if required. The development and delivery of this activity as described above meets the relevant requirements, educational standards and criteria of the RACGP CPD Program. It has been approved for the 2020-2022 triennium.

Duration: 9 hours

Presenter: Gary Smith, AGPAL & QIP co-surveyor and, Practice Manager.

Download 'Education and Training Needs Analysis – Introduction to the RACGP Standards 5th edition AGPAL Co-Surveyor training' document

Download 'Education and Training Content Referencing–RACGP Standards 5th edition AGPAL Co-Surveyor training' document

The Advance Project for Practice Managers

Up to 2 hours - 2019-2020 ongoing e-learning program


The Advance Project involves training and resources for General practice staff (GPs, nurses and practice managers) to enable them to initiate advance care planning and palliative care with their patients. The project is led by HammondCare working in partnership with various health organisations and universities, including Advance care planning (ACP) Australia and Caresearch.



Learning objectives:

Module 1: An introduction to advance care planning and palliative and supportive care

  • Discuss the importance of advance care planning, palliative care, and supportive care
  • Describe the role of general practice in initiating advance care planning and its benefits for patients and carers
  • Explain the role of general practice in the early identification and assessment of patients’ palliative and supportive care needs
  • Describe the role of general practice in identifying and assessing carers’ supportive care needs.

Module 2: An introduction to the Advance ProjectTM and resources

  • Explain how evidence-based tools can be used to identify patients suitable for advance care planning discussions and assessment of palliative and supportive care needs
  • Describe the benefits of using a systematic approach to initiating advance care planning and palliative care
  • List the Advance ProjectTM resources that are available to support general practitioners (GPs) and general practice nurses to initiate advance care planning discussions and palliative and supportive care needs assessment
  • Describe how to access the Advance ProjectTM resources at your general practice

Module 3: Successful integration of the Advance ProjectTM resources into your general practice.

  • Introduce the Advance Project™ to staff in their general practice
  • List strategies to facilitate successful integration of the Advance Project™ resources and assessments into their general practice
  • Identify potential barriers and consider strategies to overcome implementation barriers at their general practice.

The program is designed specifically for practice managers working in Australian general practice and provides access to a number of free resources and tools assist practice managers work with GPs and practice nurses and use a team-based approach to initiating advance care planning and palliative care in their general practice. Free training opportunities involve both online training as well as individual tele-mentoring from an experienced palliative care nurse to support implementation of tools and resources into everyday clinical practice. Upon completion of the three modules the training will count towards participants’ professional CPD requirements. Training certificates will be issued upon completion of each module.

Up to 2 hours

Presenters: Online learning, Self-paced

To register visit www.theadvanceproject.com.au

Download the program

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