Medical Secretary
• Mornington Orthopaedic specialist rooms
• 28-34 part time hours job share
• Shared flexible roster
• Salary is negotiable dependant on skill levels and experience
• Training is provided
The successful applicant will possess excellent communication, interpersonal and clerical skills. The ability to work as a flexible, committed & enthusiastic team member in a small busy specialist environment is essential.
The responsibilities for this role will include, but not limited to:
• Co-ordinating patient enquiries, appointments and surgical bookings
• Patient billing and debt control
• Reception and administrative duties
• Audio-typing
You will require the following attributes:
• Strong interpersonal and communication skills
• The ability to work within a friendly communicative team
• The ability to be flexible and proactive
• The ability to deal with a variety of tasks daily
• Attention to detail
The preferred skills include:
• Audio-typing
• Knowledge of medicare & health fund contracts
• Surgical estimates & billing - ECLIPSE
• Good understanding of medical terminology
• Previous experience with patient management systems eg. Genie
• I.T knowledge – e.g trouble shooting server issues
• Excellent communication skills, both written and verbal
Medical Secretary Key Responsibilities:
Supports Principal; screening and sorting mail/email, documents, and telephone calls; scheduling patient appointments and arranging referrals; billing patients and third-party payers; controlling accounts receivables; transcribing dictation; preparing medical reports, patient histories, operative notes, manuscripts, and correspondence; maintaining office files and patient records. Is proficient with business knowledge, organization, time management, customer service, verbal communication, PC proficiency, and reporting skills.
Medical Secretary Duties:
- Represents Principal by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients / family and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, MRI's, CT scans, lab tests, physical therapy, etc.
- Ensures Principal productivity by maintaining calendars; scheduling patient appointments; consultations; professional meetings, conferences; teleconferences, and travel.
- Produces information by transcribing dictation, preparing medical reports and summaries, patient histories / forms / questionnaires, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.
- Arranges hospital documentation, estimates, admission, advising relevant parties and cross checking details.
- Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording all discussions.
- Contributes equitably to accomplishing a fair share of the work load
- Generates revenues by completing direct patient and third-party billing; monitoring accounts receivables; initiating collection calls and reminders.
- Secures information by completing database back-ups.
- Maintains patient confidence and protects operations by keeping information confidential.
- Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
- Maintains knowledge and keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Maintains quality results by following and enforcing standards.
- Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, Federal, State, and local requirements
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Enhances doctor office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Carries out daily work activities in accordance with policies and procedures.
- Contributes equitably to maintaining the cleanliness of the practice
- Maintains practice dress standards
- Maintains an understanding of medical terminology, medical and allied health professional organisations and relevant stakeholders
- Maintains an understanding of the Medicare Benefits Schedule , health Funds, prostheses companies
- Develops and maintains Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Develops and maintains Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
- Teaches other staff as required
- Any other administrative duties as directed by the Practice Manager or Principal
To apply for this position, or for any queries regarding this advertisement, please contact Andrew Weber at weber@morningtonorthopaedics.com.au or on 0417 228 524.