Job Details

Position:

Practice Manager - Primary Health Medical Centre

Classification:

HS4 – HS5

Department:

Primary Care Medical Centre

Reports to:

Director of Medical Services

Position Summary:

The Practice Manager is to maintain the efficient and cost effective operation of the Primary Health Medical Centre including financial reporting, human resources, standard of accreditation, and recruitment of GPs to the benefit of the patients.

To maintain strong links with the Hospital to enable continuity of patient care, strength in staff relationships, flexibility, and maintaining mutually beneficial rostering.

Responsibilities:

Planning

• Determine annual goals of practice in consultation with principals prepare budgets & plans accordingly
• Provide regular reports on business performance in relation to goals.
• Work with principals to develop and implement strategies for achievement of practice goals.

Human Resources

• Recruitment, development and management of non-clinical practice staff to ensure high performance and continuing professional improvement.
• Leadership and management including team building, delegation of tasks, excellent Customer Service and conflict resolution.

Systems

• Review and improve practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement. 

Finances

• Maintain and control debtors, creditors accounts.
• Prepare payment schedules for staff and doctors, record keeping and other statutory requirements.
• Prepare financial reports for and liaise with internal accountant.
• Maintain strong links with Finance Department.

Equipment and Software

• Maintain computer security within the practice. 
• Prepare recommendations for purchase of capital equipment and software requirements.

Compliance

• Maintain awareness of current and new legislation to ensure business is complying with all statutory and regulatory obligations including industrial & employment law, OHS requirements, privacy obligations.
• Ensure relevant personnel are kept informed and changes are made to systems and procedures as required.
• Ensure practice complies with all contractual obligations.
• Ensure all systems and practices are at accreditation standard

General:

• Liaise with and report to Swan Hill District Health Departments as required.
• Attend those meetings that are nominated to involve GP clinic input including but not confined to the renovation of the building.

Key Selection Criteria:

Essential:

• Proven ability to manage small business/office including human resources, planning, budgeting & reporting (minimum of two years experience in this role).

• Basic knowledge of MS Word and Excel.

Desirable:

• Knowledge of Best Practice software.

• Accredited training in business or medical practice management/ knowledge of medical terminology

• Member of AAPM

• CPR/Triage training and/or experience

• Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, aboriginals & Torres Strait islanders, etc.
• Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste, etc

Salary/Award:

Health and Allied Services, Managers and Administration Officers Agreement

Infection Control:

• Each staff member has a responsibility to minimize exposure to incidents of infection/cross infection of residents, staff, visitors and the general public.
• The risk minimization strategies are to be supported by all staff adhering to the Infection Control Manual policies, procedures and guidelines.

Continuous Quality Improvement:

• Each staff member is expected to demonstrate a commitment to best practice.
• All staff shall take responsibility for their own practice and share responsibility for creating and maintaining a system that provides safe, high quality health care. 
• All staff will participate in quality improvement activities aimed at improving patient outcomes and maintaining accreditation standards.
• It is the responsibility of every staff member to be familiar with Health Service-wide and specific Department Policies & Protocols.
• We recognise diversity is part of every person & as such providers of health care must be actively involved in developing models of care that are person centered.

Person Centered Care:

The Health Service supports in its values the philosophy of Person Centered Care to ensure all people, including health service providers, clients, their carers and family members are respectfully cared for and encouraged to participate in the provision of quality health care.

Our Purpose:

Connected Care / Best Experience

SHDH commits to meet the growing health care needs of our community through our new vision to provide better connected care and to achieve the best care experience.

Hardwiring for Excellence

Values - Standards of Behaviour

SHDH strategic direction has a specific focus on developing strong leaders by improving communication and accountability across the continuum. In line with the SHDH Organisational Values and Standards of Behaviour Charter 2017, staff are expected to align and demonstrate these behaviours, not ‘sometimes’ but ‘always’ so as to create and maintain a culture of high performance.

Privacy and Confidentiality:

SHDH are committed to protecting patient and staff privacy and confidentiality, as it is an important aspect of our commitment to providing high quality services. In accordance to both the Health Records Act and the Information Privacy Act, information should only be used and disclosed for the primary purpose of its collection.

Each employee has a responsibility to adhere to SHDH’s Privacy and Confidentiality Policy, as it is a condition of employment. Any breach of the rules of privacy and/or confidentiality relating to health service business, patients or medical records will result in disciplinary action.

Mandatory Training:

All employees must be aware of and complete designated mandatory training within the required time frame.

Safety:

RESPONSIBILITIES:

It is the responsibility of every staff member to:

• Take reasonable care for your safety and the safety of others while at work.
• Report accidents, incidents and potential hazards as soon as reasonably practicable to your supervisor and record on VHIMS reporting system.
• Advise your supervisor if you have an injury or illness that may affect your ability to perform the inherent requirements of your position.
• Be familiar with emergency and evacuation procedures as detailed in the Emergency Procedures Manual.
• Complete all Mandatory training requirements as identified and directed.
• Comply with the Occupational Health and Safety Act and all SHDH O.H. & S. online Policies and Procedures.

Review:

Completion of My Work Plan on a yearly basis.

Date Written

Reviewed:

January 2019

May 2021