Telecommunications

Checklist for having the right system in your practice

Are you	Certain you have the right telephone system and backup procedures?
At a glance	everything you need in a modern practice telephone system
You should	Go through this handy checklist to ensure you have everything you need setup in your practice

Practices with 3 or more doctors ideally should have a modern PABX system that allows staff to place callers on hold and have sufficient lines so that every doctor and at least one of the practice staff can be on the phone at the same time.
Ensure your provider has setup a recorded message in the event the telephone system is unable to be answered (for power loss or all lines busy) and that there are contingency plans for the event of extended power loss or disaster.
Ensure that the contact numbers of the service provider, equipment provider and any other relevant technicians are recorded on a laminated sheet near the phone system. You will obviously need to use a mobile phone to contact these services in the event of a system failure.
Ensure your equipment provider has conducted training for everyone in the use of the phone system and has provided a sufficient number of quick reference training guides.
Advise patients of the best times to call for certain enquiries - such as results. This can avoid jamming the system during peak times (usually first thing in the morning.)

Remember

The telephone call is your first and critical point of contact with the patient and often it is when the duty of care begins.

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