Australian Association of Practice Managers Ltd

Do you understand changes to the Nurse PIP and how this will affect your practice? Can you plan and strategize around Enterprise Bargaining Agreements? Do you understand your rights and obligations under EBAs? If you answered "no" or "somewhat" to any of these questions, join us at the most comprehensive workshop you will attend this year. Our Industrial Relations Workshop will also be a forum for understanding and implementing the Practice Nurse Incentives Program, in addition to providing feedback for consideration by the PNIP Chair. This session will be facilitated by two experts in their field and promises to provide an interactive and informative seminar. Don't miss your chance to attend....register now!

What can I say at the front desk? Where do I put all my patients? Medical Receptionists work on behalf of the Doctor to ensure patients trust the practice and to ensure patient care is not compromised. They are also responsible for keeping the workplace calm, in control and organised. It is important that receptionists are able to deliver high quality reception services, whilst always following guidelines, but allowing flexibility in order to cater to patients' specific needs.

* The Business Case for a Practice Nurse * Benchmarking * eHealth update * Managing Human Resources * Negotiating Your Contract. The Business Case for a Practice Nurse will look at options available to practices and practice managers to maximise the benefit of a practice nurse. Benchmarking will look at some of the information available and the importance of establishing your own internal benchmarks / KPIs so that you develop a valuable tool for informed management decision making. Managing Human Resources will look at the ABC of recruiting - attracting and employing the right person, training and keeping them. Negotiating Employment Contracts will follow the presentation on the latest results from Salary Surveys and will explore these issues and provide practical tips on how YOU can negotiate your employment package.

Don't miss out on this year's Staff Development Day. An excellent array of key note speakers and presenters that will inform and inspire you and your team (look under education - events to download flyer). By popular feedback this event is being held on a weekday so we hope to see you and your staff there this year. Mutiple break out sessions tailored for practice managers, nurses and receptionists and include topics such as; Making working relationships work for you, Building robust HR systems, Wound management, Taking charge of your career, Medicare Chronic Disease Dental Scheme, PCEHR presented by NEHTA, Co-ordinated Veterans Care Program, IBS and FODMAPs, "What's in if for me" - a time out session for receptionists, Improve your business through trainesships plus Stripping Back Body Language and communication.

What Can I Say at the Front Desk? Where Do I Put All My Patients? Medical Receptionists work on behalf of the Doctor to ensure patients trust the practice and to ensure patient care is not compromised. They are also responsible for keeping the workplace calm, in control and organized. It is important that receptionists are able to deliver high quality reception services, whilst always following guidelines, but allowing flexibility in order to cater to patients' specific needs.

Computer Security - make sure that your practice is safe. Join Robert Vivoda of Global Ark to learn about backing up your system, archiving, system restoration and the guidelines.

End of Financial Year - reports and the bottom line. Join finance specialists Cutcher and Neale as they tell you how to prepare for the End of Financial Year efficiently and effectively.

What can I say at the front desk? Where do I put all my patients? Medical Receptionists work on behalf of the Doctor to ensure patients trust the practice and to ensure patient care is not compromised. They are also responsible for keeping the workplace calm, in control and organised. It is important that receptionists are able to deliver high quality reception services, whilst always following guidelines, but allowing flexibility in order to cater to patients' specific needs.

Industrial Relations: Join Avant to learn about relevant legislation, your obligations and avenues for redress. Find effective ways to deal with staffing issues, termination and conflict.

Following on from a full day of education, join us for the opportunity to network with peers, congratulate our NSW Practice Manager of the Year and celebrate the year that was. Tickets include a sumptuous three course meal, live entertainment and the priceless opportunity to mix with your peers and truly celebrate your profession.

Budgeting: Join Cutcher & Neale for advice on preparing and utilizing a budget that will assist you in the best possible way.

Join Avant to discuss the importance of adequately managing risk in your organization. What are your legal obligations and how do you ensure that you are meeting duty of care requirements?